Privacy Policy
The Sondulaire ("we," "us," or "our") provides concierge care management and care strategy services. This Privacy Policy explains how we collect, use, protect, and share information when you visit sondulaire.com, submit a form, request a guide, become a client, or communicate with us by phone, email, or text message.
1. Information We Collect
- Contact information: name, email address, mobile phone number, and mailing address.
- Inquiry and intake information: details you share about yourself or a loved one, such as care needs, living situation, providers, appointments, and health-related information you choose to provide.
- Library and waitlist requests: your email address when you request a guide or join a notify-me list.
- Payment information: processed securely by our payment provider. We do not store full card numbers.
- Website usage information: basic technical data such as browser type, device, and pages visited, collected automatically by our hosting provider.
2. How We Use Your Information
- To respond to inquiries and schedule consultations.
- To provide care management, care strategy, and related services you request.
- To send requested guides, appointment reminders, check-ins, and service updates.
- To send invoices and process payments.
- To improve our website and services, and to meet legal obligations.
We do not sell your personal information.
3. Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages, The Sondulaire may text you about inquiries, scheduling, appointment reminders, care check-ins, and service updates.
- Consent to receive texts is not a condition of purchasing any service.
- Message frequency varies based on your services and requests.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at (346) 605-8788 or agency@sondulaire.com.
- See our SMS Terms of Service for full program details.
4. How We Share Information
We share information only as needed to operate our business and serve you:
- Service providers who support our operations, such as website hosting, secure email and file storage, phone and messaging services, and payment processing. They may use your information only to perform services for us.
- Care coordination: with providers, facilities, or family members only when you authorize it as part of your services.
- Legal requirements: when required by law or to protect the safety of you or others.
5. Health-Related Information
We treat any health-related information you share as confidential. It is stored in secured systems with access limited to team members who need it to serve you, and handled with safeguards modeled on HIPAA standards. The Sondulaire provides care management and coordination; our care strategy services are not medical advice.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here or as required by law.
7. Your Choices
- Opt out of texts by replying STOP.
- Unsubscribe from emails using the link in any email or by contacting us.
- Request access to, correction of, or deletion of your information by emailing agency@sondulaire.com.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Information about a minor shared by a parent or guardian as part of services is handled under this policy.
9. Changes to This Policy
We may update this policy from time to time. The effective date above reflects the latest version.
10. Contact Us
The Sondulaire
Email: agency@sondulaire.com
Phone: (346) 605-8788